Shipping policy
Shipping
All pieces ship directly from our partner workshops in Europe. We coordinate closely with our makers, freight partners, and local delivery providers to ensure each order moves carefully from origin to your door.
Shipping is calculated on a per-pallet basis and includes packing, pickup, and international freight to your delivery location. Pallet count is based on the size and shape of each piece. Whenever possible, items are nested to reduce the number of pallets, and additional pieces can often be included with little to no increase in shipping cost.
All import fees and customs duties are included in your order.
Lead Times
Lead times vary depending on the piece and your location. Some orders arrive in as little as 6 weeks, while made-to-order items may require 3-4 months.
Timing may be affected by production schedules and shipping conditions. We coordinate each step closely and provide updates as your order moves through production and transit.
Delivery
Standard shipping includes curbside delivery via freight carrier. Items arrive on a pallet and are not unpacked or placed.
White glove delivery is available in most cases for an additional fee, with placement in your desired location. Many clients choose to coordinate unpacking and placement with their landscaping team as a more cost-effective option.
Delivery appointments are scheduled in advance. Someone should be present to receive the shipment and inspect for any damage.
Returns & Damage
Because our pieces are made to order and shipped internationally, all sales are final.
We take great care in packing and shipping. Due to the nature of handmade terracotta, damage can occasionally occur in transit. All shipments are insured, and we will work with you to arrange a replacement as quickly as possible, subject to standard lead times.
Please report any damage within 48 hours of delivery and include photos, including any concealed damage discovered during unpacking. This window is required to file carrier insurance claims on your behalf.
Questions
For more detailed information, please visit our FAQ or contact us at hello@domaflora.com. We are happy to assist with any questions related to your order.